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http://blackberryrocks.com/2008/12/24/vymail-free-visual-voicemail-application-youmail/ -
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YouMail is only certified to work with AT&T, T-Mobile, Sprint, Nextel, Verizon, and Immix Wireless.
If you have one of these and also have a YouMail account it should work. If not you should go to JoeKrill's contact page and let him know what's wrong.